Clinic: for a long-term patient

For a practice to send to a loyal, long-term patient, focused on trust built over time and continuity of care.

A long-term patient offers something a one-visit testimonial cannot, proof that the trust holds up over years. This template honors that loyalty and asks what keeps them returning, in their own unhurried words. Copy it free and make it yours.

Subject

Thank you for the years of trust

Email body

Hi {{name}},

It is hard to believe how long you have been part of our practice. Looking after you over the years has been one of the real pleasures of this work.

If you are ever willing, would you share what keeps you coming back, in your own words? What it has meant to have a familiar place to turn to, and how it feels to be cared for by {{product}} over time. There is no perfect wording needed, just whatever rings true for you.

{{link}}

We are a small practice that grows slowly through patients who feel at home with us, so a few words from someone as loyal as you mean a great deal. Thank you for letting us be your clinic all this time.
{{sender_name}}

The placeholders

Swap these in for your own details

{{name}}The recipient's first name. Falls back to a friendly greeting if you do not have it.

{{product}}Your product, service, or business name.

{{sender_name}}Your name. It also becomes the From name and the reply-to address.

{{link}}The link to where they leave their words. It becomes the button in the email.

Why this one works

What makes this a good ask

Centers loyalty and continuity rather than a single visit
Asks what keeps them coming back, a trust signal
Warm acknowledgment of a long relationship
Slow-growth, feel-at-home practice framing

Want to get the timing and tone right before you send? Read our full guide to testimonial request emails.

Want this sent and tracked for you?

testimonials.ltd sends this email for you, links it to a page where your customer leaves their words, and shows you who opened, clicked, and replied. Pay once, keep every one.

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