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SaaS and software

Glad we sorted that out for you

Rides the goodwill right after a support ticket is resolved happily, asking the customer to share the experience while it is warm.

A happily resolved support ticket leaves a customer feeling cared for, and that goodwill is short-lived if you do not act on it. This ask works because it rides a fresh positive experience and turns it into words about both your product and your service. Copy it, trigger it on ticket resolution with a happy signal, and make it yours.

Subject
Glad that is sorted, {{name}}
Email body
Hi {{name}},

Really glad we got that sorted for you. Thanks for your patience while we worked through it together.

While the good feeling is still around, would you share how {{product}} (and the help getting unstuck) has been for you, in your own words? A sentence or two is plenty, no perfect wording needed, and a quick video works too if that is easier.

{{link}}

We are a small team who genuinely care about getting it right, so a few honest words from you mean a lot. Thank you, and reach out anytime.
{{sender_name}}
The placeholders

Swap these in for your own details

{{name}}The recipient's first name. Falls back to a friendly greeting if you do not have it.
{{product}}Your product, service, or business name.
{{sender_name}}Your name. It also becomes the From name and the reply-to address.
{{link}}The link to where they leave their words. It becomes the button in the email.
Why this one works

What makes this a good ask

  • Captures peak goodwill right after a great resolution
  • References the shared effort to build warmth
  • Bundles product and support into one easy prompt
  • Reinforces a caring team identity

Want to get the timing and tone right before you send? Read our full guide to testimonial request emails.

Want this sent and tracked for you?

testimonials.ltd sends this email for you, links it to a page where your customer leaves their words, and shows you who opened, clicked, and replied. Pay once, keep every one.

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